Shipping Policy

At Heart’s Desire, owned by Indumaa Premium Ventures Private Limited, we ensure safe and timely delivery of your orders. Please review our shipping policy carefully.

1. Order Processing

Orders are usually processed within 24 Hours after confirmation of payment.

2. Shipping Methods & Delivery Timeline

  • We partner with trusted courier services to ensure safe and timely delivery.
  • Estimated delivery timelines:
    • Metro Cities (India): 1 day
    • Non-Metro / Tier 2 & 3 Cities: 2 business days
    • Remote Areas: 3 business days
    • International shipping may take 10 business days, depending on the destination and customs clearance.

3. Shipping Charges

  • Free shipping may be available on selected orders.
  • Standard shipping charges will be displayed at checkout before order confirmation.

4. Tracking Orders

  • Once shipped, customers will receive a tracking ID and courier partner details via email/SMS.
  • Customers can track their orders online until delivery.

5. Delayed or Undelivered Orders

  • While we strive to meet estimated timelines, delays may occur due to courier delays, weather conditions, or unforeseen circumstances.
  • If your order is undelivered beyond the expected time, please contact us at support@heartsdesireluxury.com with your order details.

6. Incorrect Address / Failed Delivery

  • Customers are responsible for providing a correct and complete shipping address.
  • In case of incorrect address or failed delivery due to customer unavailability, re-delivery charges may apply.

7. Damaged Packages

  • If you receive a package that is tampered with or damaged, please refuse delivery and contact us immediately.
  • In case you accept the delivery, please share photos/videos of the unboxing within 24 hours to be eligible for replacement or refund.