At Heart’s Desire Luxury, customer satisfaction is our top priority. This Cancellation and Refund Policy outlines the terms under which you can cancel your orders and request refunds.
Order Cancellation
1.1 Cancelling Before Shipment
You may cancel your order free of charge if it has not yet been shipped. To cancel your order, please contact us immediately at:
- Email: support@heartsdesireluxury.com
- Phone: +91-9873644408
We will confirm the cancellation and process a full refund to your original payment method.
1.2 Cancelling After Shipment
If your order has already been shipped, you may return the product once it is delivered. Please refer to our Return Policy for instructions on how to return items and request a refund.
Refund Policy
2.1 Eligibility for Refunds
Refunds are available under the following conditions:
- The product is returned unopened and unused.
- The return request is initiated within 10 Days of delivery.
- The product is returned in its original packaging.
2.2 Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been opened, used, or damaged after delivery.
- Custom or personalized products.
- Gift cards.
- Items purchased on final sale or clearance.
2.3 Refund Process
To request a refund, please:
- Contact us at support@heartsdesireluxury.com with your order details.
- Ship the product to the return address provided by our team.
- Once the return is received and inspected, we will notify you of the refund approval or rejection.
2.4 Refund Timelines
Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Shipping Costs
3.1 Returns
The customer is responsible for covering return shipping costs unless the product is defective or incorrect.
3.2 Shipping Fees
Original shipping fees are non-refundable unless the return is due to an error on our part incorrect or defective product
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately at support@heartsdesireluxury.com or +91-9873644408. We will arrange for a replacement or refund, including covering return shipping costs.
Contact Us
If you have any questions about our Cancellation and Refund Policy, please reach out to us:
- Email: support@heartsdesireluxury.com
- Phone: +91-9873644408
Thank you for shopping with Heart’s Desire Luxury. We appreciate your trust and support.